It may sound like a legal term, but in the context of treatment and recovery, case management is the name for services that help patients reintegrate into society after rehab. The exact details of case management may vary depending on the facility and that program’s approach to treatment. But fundamentally, a case manager’s job is to counsel, assist, and come alongside a patient to prepare for — and help manage — life after treatment, ensuring they thrive in recovery.

Why Is Case Management Important?

Case management is where the rubber meets the road in a person’s actual transition back into everyday life. Usually, a case manager will work with a patient even from the point of intake, helping to set expectations, counsel the patient, and conduct assessments of his or her needs as time goes on. The primary goal of case management is “achieving client wellness and autonomy through advocacy, communication, education, identification of service resources, and service facilitation,” according to the Case Management Society of America.

Case management may include:

  • Assessing the patient’s capabilities and needs to determine how much assistance he or she will need after treatment (and what kind)
  • Helping the patient set treatment and post-treatment goals
  • Setting up aftercare, such finding local 12-Step programs, outpatient facilities, or sober companionship
  • Working with the patient on developing support systems (family, friends, aftercare)
  • Making the patient’s medical appointments and ensuring prescriptions are refilled and picked up
  • Helping the patient find appropriate housing and options for work after treatment

Case management is important for many reasons, the most compelling of which is that it provides those in recovery with a single point of contact in the healthcare and social services systems, according to the NCBI (National Center for Biotechnology Information).

“I’ve been sober since June 22, 2005,” Markov shares. “I’m a believer in the program, and I’m a believer in how much sobriety can change someone’s life. … Leading by example is always a good way of going about things.”

Marlowe Markov, CADC-I

Our Customized Approach to Case Management

At The Meadows Malibu, our approach to case management is very personalized. As a twelve-bed treatment center, we offer a high degree of customization and spend more dedicated time with each patient to plan and assist in his or her transition.

“We don’t just release someone into the wild without any kind of plan or skills or the support they might need,” says Marlowe Markov, Case Manager at The Meadows Malibu. “We’re very comprehensive; we’re very involved to whatever degree the patient needs. It’s different for everyone. No case is exactly the same. It ranges from helping out with sobriety, [with things like] sober companions — and for some of our patients, we manage their entire life — we help them pay their bills, and make sure they show up to doctor’s appointments on time, and help them integrate and really be part of life.”

Many of our staff have been through the rehabilitation and reintegration process themselves and have compassion for what our patients experience. They understand what it’s like to change patterns, habits, social structures, and mindsets — essentially, the skills and support it takes to rebuild one’s everyday life on a foundation of sobriety.

Treatment at The Meadows Malibu

If you or a loved one is considering treatment for substance abuse, contact our team today. We can tell you more about the benefits of our program and our customized approach to case management. We can help your loved one achieve emotional, mental, physical, and spiritual wellness — and reconnect to the world in healthy new ways. A life characterized by substance abuse is one that is restricted by pain and destructive patterns — but all of that can change. “Unfortunately, what comes from substance abuse is a disconnect from normal life,” says Markov. We want to make sure that everyone who comes through our doors has the support they need to thrive post-treatment.


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Broad Beach Recovery Center